Timothy L. Pontious
Ph 636.447-4122 Cell 636.299-2390
Email timpontious@sbcglobal.net
Web
Sight: www.HawaiiAgain.com
CAREER SUMMARY:
Mr. Pontious is available as a consultant or direct hire with over 10 years professional experience in information systems. He is a CompTia Certified A+ Service Technician and a Dell Certified Service Technician. He is a detailed oriented and well-organized individual who held leadership roles in Naval Aviation. Tim’s strengths include hardware, software, network support and knowledge of Windows Operating Systems, MS Office, Laptops, PDAs and Connectivity. Specialized in Lease returns and Workstation Upgrades. Enjoys helping customers and keeping up with new technology.
TECHNICAL EXPERTISE:
HARDWARE:
IBM PC’s & Compatibles, Laptops, Palm Pilots, CE Devices, Macintosh
SOFTWARE/EMAIL:
MS Office 2000 & XP, Lotus Smart Suite, Norton Utilities, Firewall and Antivirus, Trend Antivirus, McAfee Anti-Virus, Magic, Vantive and Tivoli helpdesk packages, Ghost, Front Page, Internet Explorer, Netscape, MS Outlook, MS Exchange, MS Mail, Lotus cc:Mail, Visio, MS Publisher, MS Project, Corel Photo Paint, SAP, Regedit, PKZip, Poledit, RegClean
OPERATING SYSTEMS:
Windows 3.1, 95, 98, NT, CE, 2000, & XP; Macintosh, MS DOS
DATABASE:
Access, Lotus Approach, Reflections
NETWORKING:
TCP/IP, EtherNet, NetBEUI, Novell, IPX/SPX, SMS, Remote Access, PAL, VPN, NetMeeting, Terminal Services, Omtool’s Fax Sr, PC Anywhere
EDUCATION:
CompTia Certified A+ Service Technician
Dell Certified Service Technician
NT Administration Courses
Aviation Maintenance Technology
Embry-Riddle Aeronautical University
PROFESSIONAL
EXPERIENCE:
Comsys;
6 months
Consultant
Sites: Monsanto
Environment: Windows 95, 2000, NT, XP, MS Office 2000, XP, Access, Lotus Notes, Internet Explorer 5.5, 6, TCP/IP, SAP, Ghost. Trend Antivirus, Magic Helpdesk, Net Meeting, VPN, PAL remote access, Outlook 2000, XP.
· Provided Phone Support utilizing NetMeeting and documenting the calls in the Magic Service Desk.
· Troubleshooting PC’s as first level of support.
· Installed, troubleshoot, and removed software applications which required a working knowledge of the applications.
· Resolved network printing issues and connectivity issues.
· Supported and installed VPN Routers and PAL dialup access.
· Resolved malware and spyware issues on PC’s utilizing Spybot.
· Worked with the Desktop Architecture, Learning Express, PDA, and Share Point Teams.
Sykes Enterprises, Incorporated; 2 year 6 months
Consultant
Sites: MEMC, Monsanto, and Pharmacia
Environment: Windows 95, 2000, NT, MS Office 97, 2000, Access, Lotus
Notes Mail, Norton Anti-Virus, Internet Explorer 5.5, TCP/IP, SAP, SMS, PKZip,
Ghost. Trend Antivirus,
· Responded to calls reported in Service Desk.
· Troubleshot PC’s to the board level, set up peripheral devices, connected unit to the network.
· Installed and replaced various hardware components.
· Installed, troubleshot, and removed software applications which required a working knowledge of the applications.
· Lifted and handled PC equipment for specified areas.
· Resolved network printing issues.
· Upgraded PC’s to Windows 2000 for standardization.
· Full support for Lab PC’s including Lab Equipment Connection.
· Qualified PC’s for Government Oversight.
Meridian Enterprises; 2 years 10 months
Technical Analyst
Environment: Windows 95, Windows NT, MS Office 2000, MS Outlook, Exchange, MS Mail, BIOS, Ghost, Front Page, PhotoShop, Outlook, IBM PC’s and compatibles, TCP/IP, IPX/SPX, Laptops, Palm Pilots, RegClean, PKZip, Macintosh, Netscape, Explorer
· Maintained 300+ workstations, 30 laptops and 7 Macs as required including network administration, networking, hardware and software rebuilding and repairing to component level.
· Managed help desk support for 300+ users while doing 2nd level support for equipment and users.
· Utilized Ghost software optimizing workstation rebuilding with Windows 95 and Windows NT as well as RegClean and PKZip.
· Updated workstations for Y2K. Ensured OS and BIOS were updated and upgraded to Office 2000.
· Managed and maintained email and fax servers utilizing, Exchange Server, MS Mail, Outlook and Omtool’s Fax Sr.
· Migrated workstations and users from MS Mail to Exchange and finally to Outlook 2000.
· Assisted in company building move, servers and workstations.
· Upgrade Exchange and Fax Servers (hardware and software.)
· Performed continuous improvements to Meridians Intranet web pages utilizing Front Page.
· Authored “Tips of the week” consistently.
Western Technical Services; 5 months
Computer Consultant
Environment: Windows 3.1, 95, MS Office, MS DOS, cc:Mail, Novell,
· Upgraded network workstations from DOS and Windows 3.1 to Windows 95.
· Installed software: Novell Client 32, Microsoft Office, Lotus cc:Mail and other software applications.
· Troubleshoot and repaired networked Workstations.
· Provide user support of Windows 95, MS Office and other software programs.
· Trained users on Windows 95 and software applications.
United States Navy, 19 years, Retired with Full Benefits October 1996
· Assisted in managing eighty networked workstations providing support, and training. Participated in upgrading workstations from DOS to Windows 3.1.
· Redesigned the Corrective Action Request and Continuous Improvement Opportunity databases from a DB4 format to a networked Windows based Lotus Approach format.
· Created and implemented a Product Audit database for tracking and trending audit results.
· Analyzed the CAR and Product Audit databases, produced trend and Pareto charts demonstrating where Continuous Improvement was possible.
· Created Tool control and foreign object control databases for trending audit results and presented the data at monthly executive briefing.
Flight Engineer, Crew Chief, and Instructor; 11 years
· Directly responsible for aircraft integrity and the safety of up to 23 people, including aircrew and passengers.
Aviation Jet Engine Mechanic; 5 years
· Crew Leader and Collateral Duty Inspector: Organizational and Intermediate Level Maintenance.